General Questions

At SaunasAreUs, we don't just focus on our high-quality products, which are designed to provide exceptional performance, durability, and a luxurious experience. Our priority is on the customer and how we can create a seamless shopping experience to establish a relationship of trust and good communication. We value people's well-being, and our goal is to improve the lives of others and bring that feeling of inner peace to the heart. That's what sets us apart from the competition - our unwavering commitment to customer satisfaction and well-being.

Saunas offer multiple health benefits that can contribute to overall well-being. The elevated temperatures in saunas induce sweating, which aids in detoxification and may contribute to temporary weight loss through water loss. Regular sauna use can also improve circulation, leading to better cardiovascular health. Furthermore, saunas promote relaxation and stress reduction, which can have positive effects on mental health. These combined benefits make saunas a valuable tool for enhancing both physical and emotional health.

Ice baths help reduce inflammation, speed up muscle recovery, improve circulation, and enhance mental toughness. They’re ideal for athletes or anyone looking to recover quickly after intense physical activity.

Using a sauna 2-3 times per week is often recommended to reap the maximum benefits. Regular sessions can help reduce stress, improve circulation, and support heart health. Adjust the frequency based on your comfort level.

Ice baths can be used 2-3 times per week or after intense workouts to aid recovery. The frequency can vary depending on your activity level and recovery needs.

The recommended duration for a sauna session typically ranges from 10 to 20 minutes. Starting with shorter sessions, such as 10 minutes, allows the body to acclimate to the heat gradually. As you become more accustomed to sauna use, you can gradually increase the duration to 15 or 20 minutes if desired. It's important to listen to your body and avoid staying in the sauna for too long, especially if you're new to sauna bathing. Taking breaks between sessions and staying hydrated are also essential for a safe and enjoyable experience.

Ice bath sessions can vary based on your experience level and tolerance. Beginners may start with as little as 2 minutes, while more experienced users can stay in for up to 10 minutes. It’s important to listen to your body and gradually increase the duration as your body adapts to the cold. Always ensure you're comfortable, and don’t push yourself beyond what feels safe.

The recommended temperature for a traditional sauna typically ranges between 70°C and 90°C (160°F to 194°F). However, personal preferences vary, and some individuals may prefer slightly lower or higher temperatures. It's essential to find a temperature that feels comfortable for you while still providing the desired therapeutic effects. Starting at a lower temperature, around 70°C, is advisable for beginners, and you can gradually increase it as you become more accustomed to sauna bathing. Additionally, always listen to your body and exit the sauna if you feel uncomfortable or overheated.

The ideal temperature range for an ice bath is between 3°C and 10°C (37°F to 50°F). Beginners may want to start with slightly higher temperatures, closer to 10°C, and gradually lower the temperature as your body adapts. The colder the water, the more intense the experience, so it's important to gauge your comfort level and build tolerance over time. For those using ice baths regularly, temperatures closer to 3°C offer the greatest benefits for muscle recovery and inflammation reduction. Always monitor how your body feels and adjust accordingly to avoid discomfort or shock. Staying well-hydrated before and after your session is also recommended.

Yes, combining an ice bath with sauna use, known as contrast therapy, can be highly effective for recovery and overall wellness. The method involves alternating between hot and cold environments, such as spending time in the sauna to open your blood vessels and enhance circulation, followed by a plunge into an ice bath to constrict the vessels, reduce inflammation, and promote faster muscle recovery. Start with a sauna session for 10-15 minutes, followed by 2-5 minutes in the ice bath. Repeat the cycle up to three times, depending on your tolerance. This practice not only boosts recovery but also increases mental resilience. Always listen to your body, and avoid extreme temperature shifts if you're new to contrast therapy.

Our saunas come with adjustable temperature controls, automatic shut-off timers, and proper ventilation systems to ensure a safe and enjoyable experience. Additionally, safety barriers around the heaters provide protection, ensuring a secure environment during use. The heat-resistant wood construction further enhances user safety.

Our ice baths are designed with several safety features to ensure a secure experience. The drainage system allows for easy water management, while the filtration system ensures clean water by filtering out impurities. Set temperature controls prevent both overheating and overcooling, keeping the water within a safe and consistent range. These features work together to provide a safe, effective cold therapy session.

Yes, all our saunas come with a comprehensive 1-year warranty that covers materials, components, and craftsmanship. If you encounter any issues, our team is here to assist with replacements or repairs.

Yes, our ice baths come with a 3-year warranty for the tub and a 1-year warranty for the chiller unit, ensuring reliable use and peace of mind.

The choice between a traditional sauna and an infrared sauna depends on your preferences and specific health goals. Traditional saunas use heated rocks or stoves to generate heat, while infrared saunas use infrared lamps to directly heat your body. Traditional saunas typically produce higher temperatures and promote more intense sweating, which some people prefer for its traditional sauna experience. On the other hand, infrared saunas operate at lower temperatures and are often favored for their gentler heat and potential therapeutic benefits, such as improved circulation and detoxification. Ultimately, it's essential to consider factors like heat preference, desired health benefits, and personal comfort when deciding between the two types of saunas.

Safety is a top priority in our saunas, and we've implemented several features to ensure a secure and comfortable experience for our users. Our saunas are equipped with temperature control settings, allowing individuals to adjust the heat to their preference, ensuring a relaxing yet safe environment. A built-in timer feature automatically shuts off the sauna after a set duration, preventing users from staying inside for too long. Proper ventilation systems are in place to maintain air circulation and prevent the buildup of excessive heat and humidity. Our sauna benches are constructed from heat-resistant materials, such as cedar or hemlock wood, minimizing the risk of burns or discomfort during use. We recommend users follow general safety precautions and consult our customer support team for any questions or concerns regarding maintenance and cleaning.

Yes, we offer professional installation services. However, you're also welcome to install the sauna yourself if you prefer.

Saunas are generally not recommended for pregnant women. The increased body temperature caused by sauna use can potentially pose risks to the developing fetus, including the risk of overheating and dehydration. Additionally, pregnant women may be more sensitive to the effects of heat, making it essential to avoid prolonged exposure to high temperatures. It's crucial for expectant mothers to prioritize their health and consult with a healthcare professional before using a sauna during pregnancy.

We currently do not have a physical showroom. However, we're happy to provide detailed information, photos, and videos of our saunas to help you make your decision.

Maintaining your sauna is essential for its longevity and hygiene. Regular dusting with a soft cloth or brush removes dust and debris, while wiping down surfaces with a mild detergent keeps them clean. Check ventilation for proper air circulation, and inspect heating elements periodically. Apply wood treatment to wooden surfaces, and clean accessories with mild soap and water. Following these steps ensures your sauna stays in top condition. If you need assistance, contact our customer support team.

Children can use the sauna, but they should always be supervised by an adult and stay in for shorter periods. This is because young children can't regulate their body temperature as well as adults. However, every child is different, so it's important to consult with their pediatrician before their first sauna session to ensure it's safe for them.

If you have a medical condition, it's important to consult with your doctor before using a sauna. While saunas can offer many health benefits, certain conditions may require precautions or make sauna use unsafe. Your healthcare provider can give you personalized advice based on your condition.

Using a sauna can support the immune system by increasing circulation and promoting the production of white blood cells, which are crucial for fighting off infections. The heat also mimics the effects of a mild fever, which helps stimulate the body’s natural defenses. Regular sauna use has been linked to improved immune response and reduced risk of illness.

The temperature can vary based on several factors, such as the sauna’s design (e.g., full glass front), placement (outdoor or indoor), and external weather conditions. These elements can influence heat retention and heating time, meaning the heater might not always reach the maximum temperature under certain conditions.

Order Placement Questions

To place an order, simply browse our website and select the product(s) you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and billing information, and then complete the payment process. Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.

We accept various payment methods to make your shopping experience convenient and secure. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, Discover, and more. We also offer alternative payment options such as Debit cards, PayPal, google pay, Apple pay and Shop Pay for added flexibility.

Once an order is placed, it begins processing immediately to ensure prompt shipment. Therefore, we recommend reviewing your order carefully before completing the checkout process. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate your request.

We do not offer international shipping. We currently only ship throughout Australia. However, we are continuously evaluating ways to improve our services, so please feel free to check back with us in the future for any updates or changes regarding international shipping options.

You can easily track your order by going to our online store chat and clicking "Track My Order." Simply provide your order number and the email you used when placing the order, and you’ll be able to view all your order details.

If you encounter any issues or have questions during the ordering process, please don't hesitate to contact our customer support team at support@saunasareus.com for assistance. Our friendly representatives are available to help troubleshoot any problems you may encounter and ensure a smooth ordering experience.

Yes, you can place an order over the phone by contacting our customer support team. Our representatives will be happy to assist you in placing your order and answer any questions you may have. Simply call our toll-free number at 1800 843 995 and provide the details of the items you wish to purchase, as well as your shipping and billing information. We'll take care of the rest!

Shipping/Delivery Questions

Yes, we offer free shipping on all orders Australia wide. You can enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.

The delivery time for your order may vary depending on your location. Please review our Shipping Policy for further details.

Upon the truck's arrival at your location, the truck driver will unload the sauna at an accessible point. Due to the weight of the load, customers may not be able to move it by lifting it. Therefore, it's advisable for customers to open the package and move one piece of the sauna at a time to the desired assembly point. Once the sauna is safely unloaded and placed in your desired location, it's ready to be assembled. If you have any further questions about the assembly process or require assistance, feel free to reach out to us.

Yes, you can easily track your order by going to our online store chat and clicking "Track My Order." Simply provide your order number and the email you used when placing the order, and you’ll be able to view all your order details.

We will provide you with an estimated delivery day and let you know closer to that date the timeframe in which you’ll need to be home to receive your sauna.

If you need to change your shipping address, please contact our customer support team as soon as possible. While we’ll do our best to accommodate your request, changes may not always be possible depending on the order status.

Assembly Questions

The difficulty of assembling the sauna can vary depending on the model and your level of experience with similar projects. However, our saunas are designed with ease of assembly in mind, and detailed instructions are provided to guide you through the process.

Yes, detailed assembly instructions are included with the product. These instructions provide step-by-step guidance on how to assemble the sauna properly.

The assembly time for the sauna can vary depending on factors such as the model, your level of experience, and the availability of assistance. However, most customers find that they can assemble the sauna within 1-4 hours. With 2-3 people working together, assembly typically takes about 1-2 hours. If assembling alone, it may take longer, likely around 2-4 hours, as one person must manage all aspects of assembly independently. We recommend having assistance available to offer an extra helping hand.

While all screws and assembly parts of the sauna come in the package, customers will need to have their own tools such as drills, tape measures and possibly ladders for some models available. However, everything necessary for basic assembly is included with your purchase, ensuring a hassle-free experience. All required tools will be outlined in the product manual provided. If you have any questions about the assembly process or required tools, please don't hesitate to contact our customer service team.

While it is possible to assemble the sauna by yourself, having assistance from another person can make the process easier and faster, especially when handling larger components.

It's essential to assemble the sauna in a well-ventilated area with sufficient space to accommodate the size of the sauna and allow for easy maneuvering during assembly. Additionally, ensure the floor is level and able to support the weight of the sauna.

If you encounter any issues or have questions during the assembly process, refer to the assembly instructions first for troubleshooting guidance. If you still need assistance, our customer support team is available to help. You can reach out to us via phone, email or website live chat for prompt assistance.

Yes, we offer assembly services. If you'd prefer to set it up yourself, our saunas are also designed for easy assembly, and we provide detailed instructions to guide you through the process.